Company Name: Jaiprabha Polymer Technologies
Location: Pune, Maharashtra, India

1. Introduction

At Jaiprabha Polymer Technologies, we appreciate your interest in our products and value your trust in our brand. We strive to deliver high-quality Epoxy Resins, Hardeners, Polyurethane, and allied products that meet your expectations.

Before dispatch, every order undergoes strict quality checks and sample approvals to ensure product consistency and performance. However, if you are not entirely satisfied with your purchase, we are here to assist you with our Return & Refund Policy.

2. Payments

  • Online payments on our website are processed through secure third-party payment gateways.
  • Jaiprabha Polymer Technologies does not store or have access to your bank or card details.
  • The Company is not responsible for any payment errors, failures, or technical issues that occur on the part of your bank, payment processor, or card provider.
  • In case a payment failure is displayed despite the amount being debited, the payment will be automatically reversed to your original payment method within 7 working days.
  • For any payment-related issues, please contact your respective bank or card issuer directly.

3. Returns

If you receive a defective, damaged, or incorrect product, you may request a return within 3 calendar days from the date of receipt.

To be eligible for a return, the following conditions must be met:

  • The product must be unused and unopened.
  • It must be in its original packaging with all accessories, labels, and documents intact.
  • The product must be in the same condition as it was delivered.
  • A valid invoice, receipt, or proof of purchase must be provided.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Products that have been used, opened, or partially consumed.
  • Custom-formulated or made-to-order chemical products.
  • Products damaged due to improper handling, exposure, or storage after delivery.
  • Items purchased under discounted or clearance sales.

4. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please notify us within 24 hours of delivery at jaiprabhapolymer@gmail.com or call +91-9860994740 with the following details:

  • Order number
  • Photos or videos clearly showing the defect or damage
  • Packaging details

Once verified, we will arrange for inspection or replacement, depending on product availability and condition.

5. Refunds

Refunds are processed only after inspection and approval of the returned product.

Upon receiving your returned item, our team will:

  • Inspect the product condition and packaging integrity.
  • Notify you via email or phone about the status of your return.
  • If approved, initiate a refund to your original payment method within 7 working days of approval.

Note: Actual credit timelines may vary based on your bank or card issuer’s policies.

6. Shipping Costs for Returns

  • Customers are responsible for shipping costs when returning items.
  • Shipping costs vary based on location and order size.
  • Shipping charges are additional and non-refundable.
  • We recommend using a trackable courier service to ensure safe delivery of returned items.
  • Estimated delivery dates will be mentioned in the invoice along with shipping costs.
    Products are typically shipped within 3 days, though timelines may vary.
  • In case of returns, Users are responsible for return shipping costs. If a refund is approved, the return shipping cost will be deducted from the refund amount

7. Cancellations

Orders can be cancelled only before dispatch. Once shipped, cancellation requests cannot be accepted.
For cancellation requests, please contact us immediately at jaiprabhapolymer@gmail.com with your order details.

8. Contact Us

For questions regarding returns, refunds, or payments, please contact:

📧 Email: jaiprabhapolymer@gmail.com
📞 Phone: +91-9860994740
🏢 Address: Jaiprabha Polymer Technologies, A/P Velu, Pune, Maharashtra, India